After Sales
Policies
Booking cancellation and modification
Lodging Cancellation
It is possible to cancel your lodging reservation and obtain a partial refund 14 days before the scheduled date of your stay. The cancellation fee, which represents 20% of the total amount of your lodging, will be retained and the balance will be refunded to the credit card used during reservation. Under 14 days, the lodging can be canceled without a refund.
*Please note that you will not be charged any additional cancellation fees for the watercraft associated with the lodging you wish to cancel, even if your watercraft were charged on a separate invoice. However, in such a case, the lodging reservation and watercraft rental must have been made under the same name.
Frequently Asked Questions
My booking starts in less than 14 days and the weather forecast is bad... Is it possible to cancel my stay and get a partial refund?
It is not possible to obtain a partial refund for a stay that is less than 14 days away, regardless of the weather forecast. The Poisson Blanc Regional Park is a vast territory. Sometimes it rains at site 60 and is sunny at site 13. We can console ourselves with the fact that it always passes. After all, that’s what outdoor adventure is all about.
Bad weather doesn’t prevent you from enjoying your stay, it just requires a little more planning from the campers. As the saying goes: there’s no such thing as bad weather, only poorly dressed campers. Rest assured, in the event of a storm, we have a procedure in place. This will be explained to you when you check in, to ensure your safety in such conditions.
A member of my group is not coming and I'm now the only one taking part. What are my alternatives?
Unfortunately, it’s not possible to cancel a reservation and get a partial refund within the 14-day period . However, if you feel comfortable going out on your own, we do offer solo kayaks to rent, the best choice in this type of situation. Safe and stable, this watercraft will get you to your destination. We also offer a range of basic equipment to rent, should your friend be responsible for bringing along the stove, for example.
Can I cancel my stay and be refunded if there is a fire ban issued by SOPFEU?
It is not possible to cancel a stay of less than 14 days if an open fire ban issued by SOPFEU is in effect for our region during your stay.
Here are a few tips for planning a fire-free stay:
- Opt for cold meals that require no cooking;
- Bring a burner if you need to cook food. The Park offers cooking stoves and 5 lb. propane tanks to rent;
- Bring camping lamps for evening lights;
- Check the weather forecast before you arrive, and make sure you wear clothing that’s appropriate for the weather you’ll be experiencing during your stay.
Can I cancel my reservation if I feel my site is too far from the welcome pavilion?
Unfortunately, less than 14 days before arrival, it is not possible to cancel a stay and receive a partial refund if you decide that the campsite site is too far from your point of departure. It is your responsibility to check the location of your site before booking. To avoid this kind of situation, consult the interactive map of the Park before making your reservation. This tool shows you the number of km to your site and the approximate duration of the non-motorized watercraft trip from the welcome pavilion.
Instead of a partial refund, can I get a credit for postponing my stay to a later date, or even to next season?
It is not possible to obtain a “Poisson Blanc credit” for cancellations. However, if you wish to postpone your stay to another time during the same season and you are over the 14-day deadline, please email us at [email protected] to find out about your options.
If I arrive too late to leave for my island, can I get a refund for one night of my stay?
We cannot refund your first night if you arrive too late at reception to leave for your campsite on the same day. In this case, we will offer you alternative accommodation for the first night near reception. If you have rented watercraft, one day’s rental can be refunded if the location of the alternative site does not require navigation.
To avoid this situation, we recommend arriving at the reception area early in the day. You can pick up your rental watercrafts at 9 a.m. Please note, however, that you will not have access to your campsite until 3 p.m. In the meantime, you can enjoy the many public rest areas on the islands until your campsite is ready for you. To plan your trips on the water, check the schedule of last departures for non-motorized watercraft in your pre-arrival email. This schedule indicates the latest time you are allowed to leave by watercraft to reach your campsite, based on its location and the seasonal daylight.
How to Cancel a Reservation?
To cancel a reservation quickly, write us an email within the right delays and indicate the name on the reservation and the invoice number (ex: 00054324). If your invoice contains multiple reservations, it is important to specify which one you wish to cancel. By phone, leave a detailed message with all the same information and we will call you back as soon as possible.
*Don’t forget your watercrafts. They are generally on another, separate invoice.
Watercraft Cancellation
It is possible to cancel your watercraft and obtain a partial refund up until the day your reservation begins. The cancellation fee, which represents 10% of the amount of the watercraft, is retained and the balance is refunded on the credit card originally used for the booking. We recommend you rent your watercraft when you are one week away from your stay. In terms of our inventory, only the 4 benches canoes are available in smaller quantities.
*If you decide to return a day earlier than the duration of your watercraft rental, you can request a refund for the unused day of rental. Please visit us at the reception desk to obtain this refund.
Equipment Cancellation
It is possible to cancel an equipment reservation and obtain a full refund up until the day your reservation begins, free of charge.
Cancellation Fees
| Type of cancellation | % retained |
| Lodging | 20% per lodging |
|---|---|
| Watercraft | 10% per watercraft |
| Equipment | None |
Modification Policies
Lodging Modification
It will be possible to change the type and/or location of your lodging if you keep the same dates. However, a fee of $30 plus taxes will be applied to your reservation. It is possible to change your lodging by keeping the same dates until the day your reservation begins, as long as another lodging is available.
Dates Modification for Lodging
It will be possible to change the dates of the reservation at a cost of $30 plus tax if the request is made 14 days before the reservation begins. After this time, it will not be possible to change the dates of your stay.
Watercraft Modification
It will be possible to modify your rented watercraft up until the date of arrival for your stay, free of charge.
*We recommend you rent your watercraft when you are one week away from your stay. In terms of our inventory, only the 4 benches canoes are available in smaller quantities.
Equipment Modification
It will be possible to modify your rented equipment up until the date of arrival for your stay, free of charge.
Modification Fees
| Type of modification | Fee + taxes |
| Lodging | $30 |
|---|---|
| Watercraft | None |
| Equipment | None |
Gift Cards
A refund of the gift certificate is possible within a maximum of 14 days after the purchase date. However, fees of $30 plus tax apply, and the remainder is refunded to the credit card used for the initial purchase. No refund of the gift certificate is therefore possible starting 14 days after purchasing it.
*The purchase of a gift certificate does not give you a booking priority.The receiver of the certificate will be able to make a reservation online according to the remaining availabilities at the time of the transaction.The certificate has no expiration date and is valid on all Park products.