Watercraft Cancellation

It is possible to cancel your watercraft and obtain a refund up to the day your reservation begins. However, an administrative fee of $15 plus tax will be applied per watercraft that is cancelled. In other words, if you reserve 4 watercrafts  and you wish to cancel 2 of them, $30 plus tax in cancellation fees will be deducted from the amount you will be refunded.

*A little tip, to avoid charges, rent your watercraft when you are one week away from your stay. In terms of our inventory, only the 4 benches canoes are available in smaller quantities.

Ineligible Reasons for
Lodging Cancellation

• Bad weather: bad weather forecasts do not prevent you from being able to enjoy your stay, but require a bit more planning from campers. As the saying goes: there’s no such thing as bad weather, only unsuitable clothing;
• Fire ban emitted by the SOPEFEU;
• One of the members of the group decided not to come;
• The site you reserved is too far from the Poisson Blanc Regional Park welcome center. To avoid this kind of situation, have a look at our interactive map and locate your site before making your reservation;
• Following a safety notice issued by our team that prevents you from getting to the reservoir and/or accessing your site at the time of the intervention.

View the interactive map

How to Cancel Your Reservation by Email or Telephone

To cancel your reservation quickly, write to us within the prescribed period by indicating the name and invoice number (ex.: 00054324). If your invoice contains many stays, it is important to specify which reservation you wish to cancel. By telephone, leave a detailed message with the same information.

*Please note, don’t forget your watercraft. They are generally on a different invoice than the one containing your accommodation. Thank you for checking before you begin a cancellation request by email or telephone.