After Sales

Policies

Lodging Cancellation

It is possible to cancel your lodging reservation and obtain a refund 14 days before the scheduled date of your stay. However, administrative fees of $30 plus tax will be applied per stay that is cancelled. In other words, if you reserve 3 stays during the season and you wish to cancel 2 of them, $60 plus tax in cancellation fees will be deducted from the amount you will be refunded.

*Please note that you will not be charged any additional cancellation fees for the watercraft associated with the stay you wish to cancel, even if your watercraft were charged on a separate invoice. However, in such a case, the lodging reservation and watercraft rental must have been made by the same person.

Watercraft Cancellation

It is possible to cancel your watercraft and obtain a refund up until the day your reservation begins. However, an administrative fee of $15 plus tax will be applied per watercraft that is cancelled. In other words, if you reserve 4 watercrafts  and you wish to cancel 2 of them, $30 plus tax in cancellation fees will be deducted from the amount you will be refunded.

*A little tip, to avoid charges, rent your watercraft when you are one week away from your stay. In terms of our inventory, only the 4 benches canoes are available in smaller quantities.

Equipment Cancellation

It is possible to cancel an equipment reservation and obtain a full refund up until the day your reservation begins, free of charge.

Cancellation Fees

Type of Fees Amount + Tax
Lodging $30
Watercraft $15
Equipment free of charge

Ineligible Reasons for
Lodging Cancellation

  • Bad weather: bad weather forecasts do not prevent you from being able to enjoy your stay, but require a bit more planning from campers. As the saying goes: there’s no such thing as bad weather, only unsuitable clothing;
  • Fire ban emitted by the SOPFEU;
  • One of the members of the group decided not to come;
  • The site you reserved is too far from the Poisson Blanc Regional Park welcome center. To avoid this kind of situation, have a look at our interactive map and locate your site before making your reservation;
  • Following a safety notice issued by our team that prevents you from getting to the reservoir and/or accessing your site at the time of the intervention.

View the interactive map

  • Le Bastion Parc régional du Poisson Blanc Accueil

    Accueil - Le Bastion

  • The Prisme

    60 meters 1 minute by foot

  • The Tourterelle

    250 meters 4 minutes by foot

  • Caleb Gingras

    The Cardinal

    300 meter 4 minutes by foot

  • The Pic-Flamboyant

    300 meter 4 minute by foot

  • The Pic-Mineur

    400 meters 5 minutes by foot

  • Le grand Pic Poisson Blanc refuge chalet

    The Grand-Pic

    400 meters 5 minutes by foot

  • 1 La Cigogne

    0,5 km 15 minutes

  • 2A Site des Pères

    2 km +/- 40 minutes

  • 2C La Pointe des Pères

    2 km +/- 40 minutes

  • 3A Site des Mauves

    1.3 km +/- 30 minutes

  • 3B La pointe des Mauves

    1.5 km +/- 30 minutes

  • 6 La Sainte Paix

    1.6 km +/- 30 minutes

  • 12A Le Cap du soleil couchant

    2.5 km +/- 45 minutes

  • 12C La Pointe aux Harles

    2.5 km +/- 45 minutes

  • 12D La Pointe au Cerisier

    2.5 km +/- 45 minutes

  • 20 Les pieds dans le sable

    1.6 km +/- 30 minutes

  • 13 Le Soleil du Midi

    3.5 km +/- 1:15

  • 23A L'aurore

    3 km +/- 1 hour

  • 24 La Pointe du Couchant

    3.3 km +/- 1:10

  • 25 La Retraite

    3 km +/- 1 heure

  • 23B La Pointe à Bill

    3.7 km +/- 1:15

  • 27A La Canopé

    4 km +/- 1h20

  • 29 L'île à la Loutre

    4 km +/- 1h20

  • 26 La Lagune

    4 km +/- 1:20

  • Poisson blanc camping

    27B La Cigale

    5 km 1h30

  • Site 31 Parc régional du Poisson Blanc

    31 Le Paradis

    4,5 km +/- 1:30

  • 36 L'Entrée du Chenal

    4.9 km +/- 1:40

  • 34 Katimavik

    4 km +/- 1:20

  • 40 L'oasis

    5 km 1h30

  • 41A La pointe de Granit

    6 km +/- 2 hours

  • 41B L'horizon

    7.5 km +/- 2h15

  • 39 Pointe aux bleuets

    5.4 km +/- 1:45

  • 42E L'Équateur

    7 km +/- 2 hours

  • 42A La Chanterelle

    6 km approximately 2h of canoeing

  • Parc régional Québec

    44B L'évasion

    9 km 3h

  • 44A L'Enclume

    9 km 3 hours

  • 44C La pointe à la perdrix

    9 km +/- 3 heures

  • 45A Le Parasol

    9 km 3h

  • 45B La pointe aux Dorés

    9 km +/- 3 hours

  • 47A La pointe du Brochet

    9.1 km +/- 3 hours

  • 47B La Terrasse

    9.1 km +/- 3 hours

  • 47C La pointe Ensoleillée

    10 km +/- 3:20

  • 52A La Plage Cachée

    11 km +/- 3:40

  • camping sauvage poisson blanc canot-camping

    52C Le cap siffleur

    11 km +/- 3:40

  • 55A Le Lagon Bleu

    12.5 km +/- 4:10

  • 55C Le site de la Sand Bar

    13 km +/- 4:20

  • 56 Le Rocher Fendu

    13.5 km +/- 4:30

  • 59 La Pointe aux Bouleaux

    15 km +/- 5 hours

  • 60 La Plage d'or

    14 km +/- 4:30

  • 63A Cap à la Tortue

    15 km +/- 5 hours

  • 63B Site de la Paroi Éléphant

    15.2 km +/- 5 hours

  • 63C La Péninsule

    15.5 km +/- 5:10

  • 65 L'aube

    12,5 km +/- 4 hours

  • 64 L'Île Mira

    15 km +/- 5 hours

  • 66A La Pointe au Pin

    13 km +/- 4:20

  • camping sauvage poisson blanc canot-camping

    66D Le cap à l'aigle

    13.5 km +/- 4:30

  • 68 L'Île aux voyageurs

    14 km +/- 4:30

  • 70A La petite Plage

    16.4 km +/- 5:30

  • 70B La grande Plage

    16.4 km +/- 5:30

  • 70C La Pointe aux Chênes

    16.2 km +/- 5:30

  • 70G La Citadelle

    14 km +/- 4:30

  • 70K La Pointe de l'Épervier

    16.2 km +/- 5:20

  • Le camp de base

    6.7 km 10 minutes by car

  • Le site de la plage

    6.5 km 10 minutes by car

  • Picnic Stop 8

    2 km 40 minutes

  • Picnic Stop 9

    2 km 40 minutes

  • Picnic Stop 10

    2.2 km around 45 minutes

  • Picnic Stop 12B

    2.5 km around 45 minutes

  • Picnic Stop 21

    1.5 km 30 minutes

  • Picnic Stop 22

    2 km +/- 40 minutes

  • Picnic Stop 28B

    3.8 km around 1h20

  • Picnic Stop 30B

    3.8 km around 1h20

  • Picnic Stop 33C

    4.5 km around 1h20

  • Picnic Stop 35

    4.5 km around 1h20

  • Picnic Stop 38

    5 km around 1h40

  • Picnic Stop 42B

    6.5 km around 2h30

  • Picnic Stop 48

    10.5 km around 3h30

  • Picnic Stop 49

    11 km around 3h40

  • Picnic Stop 54C

    12 km around 4h00

  • Picnic Stop 55D

    13 km around 4h20

  • Picnic Stop 55E

    13.5 km around 4h40

  • Picnic Stop 57A

    14 km around 5h00

  • Picnic Stop 57B

    14 km around 5h00

  • Picnic Stop 66C

    14 km around 5h00

  • B2 Blocs des Pères

    0,7 km +/- 30 minutes of canoeing 2 boulders 11 problems from V1 to V7-8

  • PS42 Psicobloc du Chenal

    7 km 2h30 minutes of canoeing 10 problems from V1 to V7-8

  • P42 Paroi Écho - Canot

    7 km +/- 2h30 of canoeing 32 routes from 5.6 to 5.12

  • P42 Paroi Écho - Terre-ferme

    7 km +/- 2h30 of canoeing 31 routes from 5.7 to 5.12

  • B44 Blocs du Chenal

    7,5 km 2h45 minutes of canoeing 11 problems from V1 to V9

  • P45 Paroi Amiral

    9 km +/- 3h of canoeing 12 routes from 5.5 to 5.11

  • Paroi Éléphant Escalade Parc du Poisson Blanc

    P63 Paroi Éléphant

    15 km +/- 5h of canoeing 28 routes from 5.5 to 5.12

  • Plage du Rapide-du-Fort

    5,5km

  • Sentier des Merisiers

    Débutant

  • Sentier La Baie-Durand

    Intermédiaire

  • Sentier du Chenal

    Intermédiaire

  • Sentier Katimavik

    Intermédiaire

  • Sentier le Cap du sud

    Intermédiaire

  • Sentier du Sommet

    Intermédiaire

  • Sentier de l’île en U

    Intermédiaire

  • Sentier du Crique

    +/- 4 heures Intermédiaire

  • Sentier de la Paroi Éléphant

    Débutant

Distance
Estimated Time
Category
Area
Beach
Access
Level
Altitude
Length
Elevation
Type

Lodging Modification

It will be possible to change the dates of the reservation at a cost of $30 plus tax if the request is made 14 days before the reservation begins. After this time, it will not be possible to change the dates of your stay.

It will be possible to change the type and/or location of your lodging if you keep the same dates. However, a fee of $30 plus taxes will be applied to your reservation. It is possible to change your lodging by keeping the same dates until the day your reservation begins, as long as another lodging is available.

*It is your responsibility to check if another lodging is available to replace yours before requesting a change.

Watercraft Modification

It will be possible to modify your rented watercraft up until the date of arrival for your stay. If the number of watercraft reserved increases or remains the same, no change fee will apply, and you will simply have to pay the difference or have it refunded. However, if the number of watercraft reserved decreases, the cancellation policy applies, not the modification policy.

*A little tip, to avoid charges, rent your watercraft when you are one week away from your stay. In terms of our inventory, only the 4 benches canoes are available in smaller quantities.

Equipment Modification

It will be possible to modify your rented equipment up until the date of arrival for your stay, free of charge.

Modification Fees

Lodging$30

Type of Fees Amount + Tax
Lodging $30
Watercraft free of charge
Equipment free of charge

How to Cancel Your Reservation by Email or Telephone

To cancel your reservation quickly, write to us within the prescribed period by indicating the name and invoice number (ex.: 00054324). If your invoice contains many stays, it is important to specify which reservation you wish to cancel. By telephone, leave a detailed message with the same information.

*Please note, don’t forget your watercraft. They are generally on a different invoice than the one containing your lodging reservation. Thank you for checking before you begin a cancellation request by email or telephone.

Gift Cards

For gift cards, a reimbursement is possible within a maximum of 14 days after the purchase date. However, fees of $30 plus tax apply, and the remainder is refunded to the credit card used for the initial purchase. No refund is therefore possible starting 14 days after purchasing a gift card.

The purchase of a gift certificate does not give you a booking priority.The receiver of the certificate will be able to make a reservation online according to the remaining availabilities at the time of the transaction.The certificate has no expiration date and is valid on all Park products.

Buy a gift card