
Cancellation Policy
It is possible to cancel your accommodation reservation and obtain a full refund 14 days before the schedule date of your stay. However, administrative fees in the amount of $15 plus tax will be applied per stay that is cancelled. In other words, if you reserve 3 stays during the season and you wish to cancel 2 of them, $30 plus tax in administrative fees will be deducted from the amount you will be refunded. Please note that you will not be charged any additional cancellation fees for the watercraft associated with the stay you wish to cancel, even if your watercraft were charged on a separate invoice. However, in such a case, the stay reservation and watercraft rental must have been made by the same person.
Modification Policy
It is possible to modify an accommodation reservation for the cost of $10 plus tax if the request is made 14 days prior to the scheduled date of the stay. Beyond that time period, it will no longer be possible to modify your stay.
As for equipment and watercraft rentals, it will be possible to modify your items right until the date of your arrival. However, administrative fees of $10 plus tax will be charged to your invoice for each modification.
2022 Fees
Type of Fees | Amount + Tax |
Cancellation | $15 |
---|---|
Modification | $10 |

Ineligible Reasons for Cancellation
The following are not considered valid reasons for cancellation at the Poisson Blanc Regional Park:
- Bad weather: bad weather forecasts do not prevent you from being able to enjoy your stay, but require a bit more planning from campers. As the saying goes: there’s no such thing as bad weather, only unsuitable clothing;
- Fire ban emitted by the SOPEFEU;
- One of the members of the group decided not to come;
- The site you reserved is too far from the Poisson Blanc Regional Park welcome center. To avoid this kind of situation, have a look at our interactive map and locate your site before making your reservation;
- Following a safety notice issued by our team that prevents you from getting to the reservoir and/or accessing your site at the time of the intervention.

How to Cancel Your Reservation by Email or Telephone
To cancel your reservation quickly, write to us within the prescribed period by indicating the name and invoice number (ex.: 00054324). If your invoice contains many stays, it is important to specify which reservation you wish to cancel. By telephone, leave a detailed message with the same information.
Please note, don’t forget your watercraft. They are generally on a different invoice than the one containing your accommodation. Thank you for checking before you begin a cancellation request by email or telephone.

COVID-19 Directives
Our stay cancellation and modification policies also apply in the context of the pandemic. Of course, if the Québec government requires that all campsites in Québec be closed, stays will be entirely reimbursed free of charge. If, in the 14 days before your stay, you feel you have COVID-19-related symptoms, call us. We will offer a fair and accommodating solution.
Gift Cards
For gift cards, a reimbursement is possible within a maximum of 14 days after the purchase date. However, cancellation fees of $15 plus tax apply, and the remainder is refunded to the credit card used for the initial purchase. No refund is therefore possible starting 14 days after purchasing a gift card.
*Please note that the purchase of a gift card in no way guarantees the possibility of reserving a stay. You need to make your reservation via the Réservotron platform according to available dates at the time you use the gift card.